What to check
A green predecessor does not prove that the next process has a running background job. A chain can wait on scheduling, resources, locks, or an unresolved dependency. Work with one concrete run and its log identifier; the latest dashboard status alone may hide what happened earlier.
Troubleshooting steps
- Open the affected run in the process-chain monitor and record the last completed step, the waiting successor, and their timestamps.
- Correlate the step with its background jobs and available batch work processes. Ask administration to inspect relevant locks and their active owners.
- Resolve the verified scheduling or dependency problem, then use the supported repeat or repair action for that run.
Confirm the result
Confirm that the successor starts once and downstream processing completes. Do not delete live locks, force a green status, or launch a second chain without checking whether the original work is still active.
References
The SAP KBA link provides a public symptom preview; its full resolution requires SAP Support access. These diagnostic steps are independent guidance. Check the installed release before applying a correction.