Applies to
DocuWare on-premises. 7.0–7.13.
What to check
A newly installed Authentication Server may not yet use SSL while Administration already expects it. The resulting blank service options can look like a stopped or unregistered server.
Practical steps
- Confirm the mismatch and back up the Administration settings before any change.
- Have the administrator follow the source's temporary communication-channel procedure in a controlled network context to configure the new server's certificate.
- Restore the secure-only Administration setting after enabling SSL on the server, then complete the documented service restart.
Confirm the result
Verify that Administration recognizes the server through SSL. The temporary unsecured channel is a setup step in the source, not a permanent operating configuration.