Investigate an Autoindex internal-server error

Applies to

DocuWare on-premises. 7.0–7.13.

What to check

An internal-server error while opening or running Autoindex can arise from shared server configuration. The source points to the local web endpoint, messaging, the Processes application pool and system-storage configuration.

Practical steps

• Back up dwmachine.config and compare LocalWebServices with the deployment's documented endpoint.
• Check that the DocuWare Processes application pool exists and is running.
• Verify that system storage is configured and reachable; distributed installations require a suitable shared location. Escalate messaging recovery using the procedure for the exact release.

Confirm the result

After any planned service or IIS restart, test one job and inspect its result. Do not clear queues or change URLs without identifying which configuration check failed.