Applies to

DocuWare on-premises. 7.1–7.13.

What to check

A licensing message at login can indicate that the affected user has no client license assigned. Check the assignment and available entitlement before assuming the server is malfunctioning.

Practical steps

  • Open the organization's General and Licenses settings in Administration.
  • Compare the available license count with the users who need access.
  • Assign the appropriate available license to the affected user and save the change.

Confirm the result

Have that user sign in again. If licensing still fails despite a valid assignment, preserve the message and review the license file's validity with the supplying provider.