Applies to
DocuWare on-premises. 7.0–7.13.
What to check
DocuWare logs are distributed across component-specific locations. Desktop Apps commonly write to a user's temporary directory, while server components typically use ProgramData; setup and full-text logging have their own locations.
Practical steps
- Identify the component, affected machine and exact reproduction time.
- Use the source's component table to find its log directory and the appropriate logging-level control.
- If more detail is needed, temporarily increase that component's logging, reproduce once and return it to the normal level.
Confirm the result
Collect the relevant time window with version and reproduction details. Review logs for credentials or document data before sharing them with a support contact.