Applies to

DocuWare on-premises. 7.0–7.3 only.

What to check

If Administration opens on the server but cannot find an Authentication Server from a client, the service may be running while the workstation cannot reach the configured endpoint.

Practical steps

  • Choose DocuWare Authentication in the legacy Administration login dialog.
  • Check the Authentication Server address and configured port; the source gives 9000 as the common default, not a value to assume universally.
  • If the endpoint is correct, ask the network administrator to inspect firewall and endpoint-protection rules between that workstation and server.

Confirm the result

Confirm the client can authenticate using its normal account. Apply this only to the legacy interface and release range described in the source.