Applies to

DocuWare on-premises. 7.4–7.14.

What to check

An email address on a user profile is necessary but not sufficient for password-reset delivery. An on-premises system also needs a configured outgoing SMTP connection.

Practical steps

  • Confirm the affected user's saved email address and reproduce the reset request once.
  • Check that an outgoing mail configuration exists and can send a test message.
  • If the test fails, review the SMTP connection and mail-server logs with the mail administrator before repeating password resets.

Confirm the result

Confirm that a fresh reset message reaches the intended recipient and that its link works. Distinguish DocuWare's ability to submit mail from filtering or delivery problems farther along the mail route.