Applies to
DocuWare on-premises. 7.0–7.13; PresentationVM scenario.
What to check
In the source's presentation-system scenario, a user has the required assignment but the Web Client still returns a licensing failure. An expired license file can explain that combination.
Practical steps
- Confirm the user's license assignment and capture the complete login error.
- Ask the supplying DocuWare provider or regional contact to verify the license expiry and contract status.
- If a replacement is needed, obtain the correct organization license through that contact rather than altering licensing data.
Confirm the result
Retest the same user after the approved license update. Treat the KBA's database field reference as an inspection aid for an administrator, not permission to modify an expiration date.