Applies to

DocuWare on-premises. All versions.

What to check

A replacement license file comes through the organization's commercial relationship with DocuWare. The source requires a valid contract and distinguishes customers served through a provider from those buying directly.

Practical steps

  • Confirm the organization's contract details and whether purchases go through a DocuWare provider.
  • If a provider supplied the system, request the license file through that provider.
  • For a direct account, use the regional Orders contact listed in the source KBA and supply the correct organization details.

Confirm the result

Check that the supplied file belongs to the intended organization before arranging installation. Keep the current license and purchase details available for comparison.