Applies to
DocuWare on-premises. 7.13–7.14.
What to check
A messaging outage can affect several apparently unrelated features. Document trays may need manual refresh, configuration changes may not propagate promptly and background jobs or document-event processing can be delayed.
Practical steps
- Check whether the problem spans several clients and functions instead of one document or user.
- Inspect Server Messaging Service and correlate its availability with Autoindex, transfer, deletion or other affected jobs.
- Recover the service using the release's supported management procedure and inspect dependent processing afterward.
Confirm the result
Test both cross-client updates and a controlled background operation. A browser refresh alone does not establish that messaging and downstream event handling have recovered.