Applies to

DocuWare on-premises. 7.4–7.12.

What to check

For the SSO flow described by DocuWare, the identity provider performs multifactor authentication. DocuWare redirects the user to that provider and receives the authenticated return; MFA policy is not configured inside DocuWare itself.

Practical steps

  • Confirm which identity provider the organization uses for DocuWare sign-in.
  • Review the user's MFA and access policies in that provider with the identity administrator.
  • Trace a test login through the redirect and return, identifying whether the failure occurs before or after authentication.

Confirm the result

Verify that the intended user is challenged according to policy and reaches DocuWare successfully. Direct provider-side MFA errors to the identity administrator with the matching sign-in event.