Applies to
DocuWare on-premises. On-premises Administration tool; the source does not list a release range.
What to check
A connection can look correctly configured while its credentials or network route no longer work. The Administration accessibility check provides a direct way to test the stored connection details.
Practical steps
- Sign in to Administration with the appropriate system-administration rights and open Database connections under Data connections.
- Select the affected connection, open Check Accessibility and run its credential check.
- If it is inaccessible, review the saved server and account details with the DBA, then repeat the test.
Confirm the result
Record which connections succeed and which fail, including the affected service and time. Use the management interface appropriate to the installed release if Administration has been replaced.