What to check
A clipped preview does not necessarily mean report data is missing. Compare the exported PDF with the viewer to separate rendering from report layout. High-DPI behavior can differ between workstations and display arrangements.
Troubleshooting steps
- Export the same report with the same parameters and check whether all expected content exists in the output file.
- Compare the affected machine with another workstation, noting display scaling, monitor arrangement, SAP build, and Crystal runtime.
- If the issue is display-specific, have desktop support test a per-application DPI compatibility setting and record the original value.
Confirm the result
Reopen the client and check preview on the relevant displays. Restore any compatibility change that does not help; correct the report layout if exported content is also clipped.