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Softinent
Oracle Siebel CRM

Oracle Siebel CRM administration and support

Oracle Siebel CRM keeps your customer processes running, so it needs regular care. We administer the Siebel servers and application, keep them on supported updates and patches, and find the cause when screens or batch jobs slow down. Because we also look after the Oracle Database underneath, one team owns the whole stack.

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What you get

  • Siebel servers and application administered and monitored
  • Updates and patches tested before production
  • Slow screens and batch jobs traced to their cause
  • CRM and database looked after by one team
  • On your own servers or in a hosted private cloud

Is this for you?

How we trace a slow CRM screen

A slowdown can start in Siebel or in the database. We look at both before we change anything.

  1. Your users

    Report

    A screen or a batch job has become slow.

  2. Siebel CRM

    Check the application

    Server components, logs and settings are reviewed.

  3. Oracle Database

    Check the database

    AWR and ASH reports show the queries and waits behind it.

  4. Softinent

    Fix and test

    The cause is fixed and tested outside production first.

  5. Your users

    Confirm

    The screen or job is checked again with the people who use it.

What we do

  1. 01

    Administration & support

    Siebel servers and application administered and monitored, with ongoing support for your users and your IT team.

  2. 02

    Upgrades & patching

    Siebel updates and patches planned, tested outside production first and applied in a planned window.

  3. 03

    Performance tuning

    Slow screens and batch jobs traced to their cause in Siebel or in the database, then fixed and verified.

  4. 04

    The database underneath

    Oracle Database administered alongside Siebel: upgrades, patches, tuning, backups and a standby database where needed.

Case studies

All case studies

What the cost depends on

  • Number of Siebel servers and environments
  • Which integrations with your ERP and other systems run
  • How often updates and patches are applied
  • Whether we also look after the database

Frequently asked questions

Do you look after the database as well?
Yes. We administer the Oracle Database underneath Siebel too, so one team owns both and problems are not passed between vendors.
How are Siebel updates and patches applied?
We test them outside production first, then apply them in a planned window agreed with you.
Where can Siebel run?
On your own servers or in a hosted private cloud. We work with the environment you have.
Is Siebel connected to our ERP?
It often is. We keep Siebel’s connections to your ERP and other systems in view when we administer, patch and tune it.

More about Oracle

Free consultation

Talk to a specialist about your systems

Discuss your current systems and what you need in a 30-minute video call. Afterwards, you receive a written recommendation for the next steps, with no obligation.

  1. 1Tell us briefly about your company and systems
  2. 2Meet a specialist in a 30-minute video call
  3. 3Receive a written recommendation
Book a free consultation